Acceptance of Terms

Appointments can be booked through our online booking system. Try-on appointments are $10 for 30 minutes. All try-on fees are non-refundable but will be credited towards your hire if you proceed with a booking. No refunds will be granted if a particular item is unavailable to try on at your appointment or unavailable for your event date, so please message us before booking if there is something specific you would like to try on.

For 2-person appointments ($20 total), each person will receive their own $10 hire credit. If only one person proceeds with a hire, only their $10 credit will apply.

Appointments may be rescheduled once with more than 12 hours’ notice. Cancellations within 12 hours and no-shows will require a new booking and payment of a new try-on fee. Please arrive on time, as late arrivals may have reduced try-on time.

To protect our garments, please do not attend your appointment wearing makeup, fake tan, body oils, or jewellery that may damage or mark items. Any damage caused during your appointment may incur a cleaning, repair, or replacement fee.

One guest is welcome; however, please let us know in advance if you intend to bring someone with you.

By booking a try-on appointment, you acknowledge that you have read and accepted these terms.

Try-ons

Appointments can be booked through our online booking system. Try-on appointments are $10 for 30 minutes. All try-on fees are non-refundable but will be credited towards your hire if you proceed with a booking. For 2-person appointments ($20 total), each person will receive their own $10 hire credit. If only one person proceeds with a hire, only their $10 credit will apply.

Appointments may be rescheduled once with more than 12 hours' notice. Cancellations within 12 hours and no-shows will require a new booking and payment of a new try-on fee. Please arrive on time, as late arrivals may have reduced try-on time.

To protect our garments, please do not attend your appointment wearing makeup, fake tan, body oils, or jewellery that may damage or mark items. Any damage caused during your appointment may incur a cleaning, repair, or replacement fee. Guests are welcome; however, please let us know in advance if you intend to bring someone with you.

Payment & Refunds

Bookings are not confirmed until full payment has been received.

A bond of $20 applies to items with a retail value under $150, and $50 applies to items with a retail value of $150 or more. Bonds will be refunded once the item has been returned on time and in accordance with these Terms & Conditions. Once the bond refund has been processed, please allow up to 5–10 business days for the funds to appear in your bank account, depending on your financial institution.

The bond does not limit the customer's liability. If any cleaning, repair, replacement, late, or other applicable costs exceed the bond amount, the customer will remain responsible for the outstanding balance.

Cancellations made more than 5 days before the hire start date are eligible for a 50% refund of the hire fee. Cancellations made within 5 days of the hire start date are non-refundable, including for change of mind or if the item is no longer required. Any bond paid will be refunded in full.

No refunds will be issued for circumstances outside of Dress Me Up Hire's control, including incorrect sizing, postal delays, requiring postage after booking, misunderstanding our location, change of mind, event cancellations, or failure to read product descriptions, sizing information, or listing details.

Garment Condition & General Wear

Please keep in mind that all items available through Dress Me Up Hire are hire garments and may have been worn multiple times. As a result, minor signs of general wear and tear consistent with previous use are to be expected and do not constitute damage or a fault with the item.

Where an item shows more noticeable signs of wear, this will be taken into consideration when setting the hire price and, where appropriate, noted in the item listing.

Customers attending a try-on appointment are encouraged to inspect the garment and take note of its condition before proceeding with a hire. By confirming a booking following a try-on, you acknowledge and accept the condition of the item at the time it was viewed.

For bookings made without a prior try-on, customers acknowledge that hire garments are not brand-new items and may show reasonable signs of previous wear.

Sizing and fit may vary between brands and styles. Any sizing, measurements or fit advice provided by Dress Me Up Hire is a guide only and does not guarantee a particular fit.

By proceeding with a booking, you acknowledge that you have read all relevant information and agree to all terms and conditions outlined. You also authorise Dress Me Up Hire to charge the original payment method used for the booking for any unpaid fees, charges, or costs incurred under these Terms and Conditions.

Returns & Damage

Friday & Saturday hires are due back by 6pm Sunday, and Sunday and weekday hires by 6pm the following day. Late returns incur a $20 per day fee. If a late return affects a subsequent booking, the customer will also be responsible for covering the affected hire fee.

For local returns, customers must take and retain a clear photo of the item in the designated return location as proof of return. Items must be returned in their original, undamaged bag to avoid a $5 fee, and customers must not attempt to wash, dry clean, repair, alter, or otherwise clean items themselves.

Items must not be altered in any way, including but not limited to ironing, cutting, hemming, removing labels, pinning, or using fashion tape. Any damage, excessive soiling, or alterations may result in repair, replacement, or additional cleaning charges.

Cleaning & Stain Removal

The hire fee includes Dress Me Up Hire's standard cleaning process, including washing, soaking, and stain treatment, which is sufficient to remove most marks and stains. Professional dry cleaning or professional stain removal is not included in the hire fee.

If an item is returned with staining or soiling that cannot be removed through our standard cleaning process, Dress Me Up Hire may, where reasonably appropriate, arrange professional dry cleaning or stain removal. Any costs associated with professional treatment required as a result of the hire may be charged to the customer.

Professional cleaning or stain removal does not guarantee that a stain or mark can be successfully removed. If professional treatment is unsuccessful and the item remains permanently stained, damaged, or otherwise unsuitable for future hire, the item may be considered damaged beyond repair and the customer may be liable for the applicable replacement costs outlined below.

Unreturned Items

If an item has not been returned or, for postal hires, lodged with Australia Post within seven days of the required return date, and the customer has not provided valid proof of return or lodgement, the item will be considered lost or unreturned. Dress Me Up Hire reserves the right to report the matter to police as suspected theft and pursue recovery action.

If an item is lost, stolen, or remains unreturned, the customer will be responsible for the item’s full retail replacement value, including any applicable shipping costs, as well as reasonable losses arising directly from confirmed future bookings that Dress Me Up Hire is unable to fulfil.

Late fees will apply during the seven-day overdue period. If the item remains unreturned after seven days and the full retail replacement value becomes payable, any accrued late fees will be waived.

Damage Beyond Repair

If an item is deemed damaged beyond repair, including permanent stains, burns, tears, alterations, or any damage that renders the item unsuitable for future hire (as reasonably determined by Dress Me Up Hire), the customer will be liable for the item's full retail replacement value, including any associated shipping costs.

If the damage prevents Dress Me Up Hire from fulfilling a confirmed subsequent booking, the customer will also be responsible for covering the affected hire fee.

Once the full replacement value has been paid, ownership of the damaged item may be transferred to the customer upon request. Any item not collected within 30 days of payment will remain the property of Dress Me Up Hire.

Payment of Fees & Charges

Any applicable cleaning, repair, replacement, late, or other charges will be invoiced and must be paid within 24 hours of the invoice being issued. By placing a booking, you authorise Dress Me Up Hire to charge the original payment method used for the booking for any unpaid amounts. If payment is not received within 24 hours, the outstanding balance may be charged to the original payment method.

Postal Hires

Postal hires are available Australia-wide for a flat rate of $35, which includes Express Post shipping and a prepaid return satchel. For weekend hires, parcels are typically dispatched on the Monday prior to your hire period, allowing ample time for delivery before the weekend. While we dispatch parcels well in advance, Australia Post delivery timeframes are estimates only and cannot be guaranteed.

All postal hires are undertaken at the customer's own risk. Dress Me Up Hire is not responsible for postal delays, delivery issues, incorrect sizing, change of mind, event cancellations, or any circumstances outside of our control. Refunds will not be issued in these circumstances.

A $50 bond is required for all postal hires and will be refunded once the item has been returned and checked for any damage. Once the bond refund has been processed, please allow up to 5–10 business days for the funds to appear in your bank account, depending on your financial institution.

All postal hires must be lodged for return at an Australia Post office by 1:00pm on the Monday following a weekend hire, or by 1:00pm the following day for a weekday hire. Items must not be placed in street posting boxes. A lodgement receipt must be obtained as proof of return, retained until the parcel has been successfully delivered back to Dress Me Up Hire, and a clear photo of the receipt must be sent to Dress Me Up Hire immediately after lodgement.

If a returned parcel is lost or cannot be located and the customer has failed to obtain and retain a valid lodgement receipt as proof that the parcel was lodged with Australia Post, the customer will be responsible for the full retail replacement value of the item.

Failure to follow the required return process, including failing to obtain or provide a lodgement receipt, may also result in a $20 administration fee.

Late returns incur a $20 per day late fee. Items must be returned in the prepaid satchel provided and in their original garment bag. Failure to return the satchel or garment bag, or returning them damaged, may incur replacement fees.